Privacy Policy

Effective Date: 09/05/2025
Website: https://xongjug.in

Welcome to Xongjug – Home Care Services (“Xongjug”, “we”, “our”, or “us”). We value your trust and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our website, communicate with us, or engage with our home care and staffing services.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

1. Who We Are

Xongjug – Home Care Services is a service-based platform based in Assam, India, dedicated to providing trained, verified, and reliable helpers, attendants, and caregivers for homes, elderly care, post-surgical recovery, patient support, and household assistance. Our goal is to bridge the gap between trained caregivers and families who need support at home, especially across Nagaon and other regions of Assam.

2 Privacy Policy

2. Information We Collect

We collect personal and service-related information to deliver customized and effective care. The types of data we collect include:

a. Personal Information

When you contact or register with us as a client or caregiver, we may collect:

  • Full Name
  • Age and Gender
  • Contact Information (Phone Number, Email Address, Physical Address)
  • Emergency Contact Details
  • Aadhaar, Voter ID, or other identity proof (for verification purposes)
  • Type of care/service required (e.g., elderly care, babysitting, post-surgical care)
  • Location of service delivery
  • Preferences for caregiver gender, language, or experience
  • Special medical or care-related needs (voluntarily provided)

c. Technical Data

Automatically collected through our website, such as:

  • IP address
  • Browser type and version
  • Operating system and platform
  • Time zone setting
  • Pages visited, time spent, and navigation behavior

d. Payment Information

When you make a payment, you may share UPI or bank transaction details through third-party gateways such as PhonePe or Google Pay. We do not store your card or UPI credentials on our website.

3. How We Use Your Information

Your data is used solely to:

  • Provide our services effectively and efficiently
  • Match you with the right helper or client
  • Schedule, confirm, and manage appointments
  • Facilitate secure communication between staff and clients
  • Maintain safety, compliance, and verification standards
  • Respond to your inquiries, complaints, or feedback
  • Improve our website, services, and customer experience
  • Send important notices, updates, or promotional offers (with your consent)

We adhere to a principle of data minimization, collecting only what is necessary for our purposes.

4. How We Share Your Information

We may share your personal information with:

a. Verified Staff/Caregivers:

To facilitate service delivery, selected staff may receive necessary client information (e.g., name, address, care requirements).

Where required by applicable law or legal process, we may disclose your data to law enforcement, government, or regulatory bodies.

c. Third-Party Service Providers:

We work with trusted providers such as payment gateways, website hosting platforms, and security services. These third parties are bound by confidentiality and data protection agreements.

We never sell, rent, or trade your personal information for marketing or commercial gain.

5. Data Security Measures

We employ industry-standard security practices to ensure the protection of your data:

  • SSL encryption on our website
  • Secure access to backend systems
  • Periodic audits of data access and usage
  • Restricted staff access to client or caregiver data
  • Use of strong passwords and regular updates to plugins/software

While we take every precaution, no system is entirely immune to risk. We encourage users to protect their own devices and avoid sharing sensitive details through unsecured channels.

6. Your Rights and Choices

As a user of our website and services, you have the right to:

  • Access the personal data we hold about you
  • Rectify incorrect or outdated information
  • Request deletion of your personal data (subject to service and legal obligations)
  • Withdraw consent at any time, where processing is based on your consent
  • Object to marketing communications or restrict certain uses of your data

To exercise any of these rights, please contact us at:

7. Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience. Cookies allow us to:

  • Analyze website traffic and performance
  • Remember user preferences (e.g., service filters)
  • Provide customized content

You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain functionalities of the website.

Our website may contain links to third-party websites such as payment platforms or social media pages. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their respective privacy policies before sharing any personal information.

9. Children’s Privacy

We do not knowingly collect personal information from children under the age of 18 without parental or guardian consent. Our services are primarily directed at adults or legal guardians arranging care for others.

10. Retention of Data

We retain your personal information only for as long as necessary:

  • To fulfill service agreements
  • For legal, regulatory, or compliance purposes
  • To improve service quality and user experience

When no longer needed, your data is securely deleted or anonymized.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be reflected with a new “Effective Date” at the top of this page. We recommend reviewing this page periodically to stay informed of any changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

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